Потребитель имеет право на приобретение товара надлежащего качества

Отношения в области защиты прав потребителей регулируют Гражданский кодекс Российской Федерации, Закон Российской Федерации от 7 февраля 1992 года № 2300-1 ФЗ «О защите прав потребителей», другие федеральные законы и принимаемые в соответствии с ними иные нормативно-правовые акты Российской Федерации.

В соответствии с действующим законодательством РФ потребители имеют право на «приобретение товаров (работ, услуг) надлежащего качества и безопасных для жизни, здоровья, имущества потребителей и окружающей среды, получение информации о товарах (работах, услугах) и об их изготовителях (исполнителях, продавцах), просвещение, государственную и общественную защиту их интересов».

Продавец, либо исполнитель обязан передать или предоставить потребителю товар, услугу, работу надлежащего качества и в соответствии с договором. Если покупатель (получатель услуг, работы) поставил в известность продавца (исполнителя) для каких конкретных целей он приобретает товар (получает услугу, работу), продавец (исполнитель) обязан выдать потребителю товар (предоставить услугу, выполнить работу), который пригоден для этих целей. Товар должен соответствовать образцу и (или) описанию.

Изготовитель (исполнитель) имеет право устанавливать срок службы на товар либо работу), который предназначен для длительного использования, и взять на себя обязательства в обеспечении потребителя возможностью использовать по назначению переданный ему товар (или работу) на протяжении всего периода установленного срока службы, а так же взять на себя обязательства об ответственности за выявленные в этом товаре (работе) существенные недостатки.
На товар (работу), предназначенный для длительного пользования, а также на комплектующие изделия (детали, узлы, агрегаты), которые после определенного периода времени могут представлять опасность для жизни потребителя, его здоровья, могут причинить вред имуществу потребителя, окружающей среде, изготовитель (исполнитель) обязан устанавливать срок службы.

Запрещена продажа товара после истечения срока годности, а также товара, на котором должен быть, но не установлен срок годности. Это касается продуктов питания, парфюмерно-косметических товаров, медикаментов, товаров бытовой химии и иных подобных товаров (работ).
В случае, когда изготовителем (исполнителем) на товар (работу) установлен гарантийный срок, при обнаружении недостатка в товаре (работе) в течении гарантийного срока изготовитель (исполнитель), продавец обязаны, по выбору потребителя, заменить на товар этой же марки либо на товар другой марки с перерасчетом покупной цены, соразмерно уменьшить покупную цену, незамедлительно безвозмездно устранить недостатки в товаре (в выполненной работе, оказанной услуге) или возместить расходы на их исправление потребителем, либо произвести возврат суммы денежных средств, уплаченной за товар.

При нарушении договорного срока окончания выполнения работы (оказания услуги) потребитель имеет право требования к исполнителю об уплате неустойки.
Изготовитель вправе принять на себя дополнительное обязательство на случай обнаружения недостатков товаров (работы) после истечения гарантийного срока на данный товар (работу).

В случае, когда изготовителем не установлен гарантийный срок на товар, продавец вправе устанавливать на такой товар гарантийный срок, а также принять дополнительное обязательство на случай обнаружения недостатков товара после истечения гарантийного срока на данный товар.

За недостатки товара, выявленные во время срока действия, а также по истечении срока действия дополнительного обязательства, изготовитель (продавец) несет ответственность согласно действующему законодательству.

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